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The 10 Most Common Hospitality Website Mistakes

In the realm of luxury travel and hospitality, crafting a compelling online presence is crucial. Your hotel website isn’t just a digital brochure; it’s a dynamic platform that shapes your guests’ first impressions and guides their journey from curiosity to booking. However, in the fast-paced world of digital landscapes, even the most well-intentioned efforts can stumble. To ensure your hotel’s success, it’s essential to navigate the common pitfalls that can undermine your online presence.

Focusing on the following overlooked website items can uncover the secrets to turning website visits into opportunities for enhancing guest experiences, boosting conversions, and elevating your travel marketing game.

1. Not using Google Tag Manager (GTM)

Why You Should Use GTM Instead of Adding Google Analytics Directly

Integrating Google Tag Manager (GTM) provides a more efficient and flexible way to manage tracking scripts and other tags on your hotel website. These helpful tags collect data, like counting how many people click on buttons or visit specific pages, so you can understand what’s happening on your website without having to tinker with its code directly. If you add Google Analytics (GA) scripts to the website, you risk cluttering the codebase and making it harder to maintain and update tracking functionalities. GTM allows for easier tag management, reduces the risk of errors in implementation, and is a free tool.

2. Not Optimizing Your Mobile Navigation

The Importance of Reviewing Navigation on Your Hotel Website

Neglecting to review how the website navigation functions on mobile devices can lead to a frustrating user experience. Mobile users expect a smooth and intuitive navigation process where reviewing availability and booking a room is easy. The vast majority of your website users are likely visiting on mobile, and failing to adapt the navigation menu for those sessions can result in difficulty accessing essential information and may drive potential guests away rather than encouraging them to return and book or inquire.

3. Overcrowding Your Website Navigation

Simplify Navigation to Avoid Too Many Top-Level Nav Items

A cluttered navigation menu with too many top-level items (eg. more than six or seven) can overwhelm visitors and make it challenging for them to find what they are looking for. Aim to keep the top-level navigation simple and concise, focusing on the most critical sections of your website to enhance user experience and engagement. Thoughtfully designed secondary navigations, utility links and footer navs should be utilized.

Bushtops website navigation

4. Relying on Gallery Pages

A Well-Designed Hotel Website Goes Beyond a Gallery Page

While having a gallery page can sometimes be useful to showcase your hotel’s amenities and surroundings, relying solely on it to display essential information is a mistake. A well-designed website should incorporate visuals strategically throughout various pages, complementing the content and providing context, rather than solely relying on a single gallery section. If you have a gallery page at the moment, check how many users are viewing that page, and ensure your key images are not only on the gallery page.

5. Using Search Bars

A Well Designed Website Doesn’t Need a Search Bar

In the realm of modern web design, the inclusion of a search bar might seem like a natural choice to facilitate navigation. However, a truly well-designed hospitality website is meticulously crafted to guide visitors seamlessly through its content without the need for a search bar. Intuitive navigation, structured layout, and thoughtful categorization all render the search bar redundant on a website that has been strategically designed with user experience in mind.

6. Not Optimizing Website Images

The Essential Role of Image Optimization and Alt Text on Your Hotel Website

Optimizing images is crucial for faster website loading times, especially on mobile devices. Not utilizing image compression plugins or optimization techniques can result in slower load times, negatively affecting user experience and SEO rankings. Additionally, omitting alt text for images can create accessibility barriers for visually impaired users and hinder search engines from properly indexing your content.

7. Poor Mobile Load Times

Why Poor Load Times Impact SEO, Usability, and Ads

Mobile load time significantly influences user satisfaction, SEO rankings, and the effectiveness of online ads. A slow-loading mobile website can lead to increased premature exits and decreased organic traffic. Ensuring fast mobile load times should be a priority in optimizing your hotel website for better user experience and search engine visibility.

8. Not Ordering Your Navigation Items

Don’t Frustrate Your Guests

The order of navigation items on your website should follow a logical flow that aligns with user expectations. Placing less relevant sections before essential information, such as contact details before room details, can confuse and frustrate visitors. Organize your navigation menu based on the user journey and prioritize the most sought-after information.

9. Not Emphasizing Your Unique Selling Proposition

Stand Out from the Crowd

Failing to emphasize your Unique Selling Proposition (USP) can result in your hotel being perceived as just another generic option among competitors. Clearly communicate what sets your hotel apart by highlighting tangible features, amenities, or benefits that guests can expect, rather than assuming the brand image is strong enough to lead your differentiation.

10. Not Considering Other Languages

The Importance of Welcoming Global Guests

Neglecting to offer content in a second, or multiple languages can hinder your hotel’s ability to perform in a strong secondary market. Providing translated versions of your website allows you to reach a broader range of potential guests and demonstrates a commitment to inclusivity and customer satisfaction.

Ace Hotel website home page in English showing the language drop down menu
Ace Hotel website home page in Japanese


11. Not Ensuring ADA Compliance for Your Hotel Website

Digital Accessibility Matters

Accessibility is paramount. There is an increasing importance on making your website accessible to all users, regardless of their abilities. Many hotels and resorts are facing legal challenges due to their websites not being compliant with the Americans with Disabilities Act (ADA). But prioritizing accessibility isn’t just about following regulations; it’s about creating an inclusive online environment that benefits your guests – and ultimately your business.

In the ever-evolving landscape of hospitality marketing, every detail counts. These website blunders can be the difference between an engaged guest and a lost opportunity. By recognizing and rectifying these common missteps, you’re not just ensuring a smoother user experience; you’re also demonstrating your commitment to excellence in every aspect of your luxury travel offerings. As the hospitality industry continues to redefine itself, staying attuned to these key insights can pave the way for a stronger online presence, a more compelling brand identity, and a steady stream of satisfied guests. At Wallop, we’re dedicated to transforming these missteps into stepping stones toward your hotel’s digital success. Don’t let these mistakes hold you back—let them be the catalysts for a new era of remarkable hospitality, contact Linda, our Director of Sales to learn about the work we do.