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Here at Wallop, we are dedicated to serving two things: people and places.

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Here at Wallop, we are dedicated to serving two things: people and places.
The “people” are the talented individuals who choose to build their careers with us. The “places” are our valued client partners and the charitable organizations we support in restoring the deleterious impacts of travel.
Since 2004, our work has increased brand engagement and marketing performance for the most remarkable hotels, resorts, and experiences on the planet. By narrowing our focus on experiential luxury hospitality and travel, we’ve developed a deep expertise in a narrow vertical. Services are provided holistically through tailored programs designed to address marketing and business goals.
We believe that a comprehensive approach to digital marketing, executed by an interdisciplinary team of experts delivers more conversions, better brand equity, and higher-margin revenue.

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Here at Wallop, we are dedicated to serving two things: people and places.

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Here at Wallop, we are dedicated to serving two things: people and places.
The “people” are the talented individuals who choose to build their careers with us. The “places” are our valued client partners and the charitable organizations we support in restoring the deleterious impacts of travel.
Since 2004, our work has increased brand engagement and marketing performance for the most remarkable hotels, resorts, and experiences on the planet. By narrowing our focus on experiential luxury hospitality and travel, we’ve developed a deep expertise in a narrow vertical. Services are provided holistically through tailored programs designed to address marketing and business goals.
We believe that a comprehensive approach to digital marketing, executed by an interdisciplinary team of experts delivers more conversions, better brand equity, and higher-margin revenue.

Our approach

We believe that a paid diagnostic approach allows for accurate scoping, better outcomes, and happier relationships. Without an in-depth diagnostic and audit, budgets are only a guess. This leads to clients committing to a large budget with a scope that is too vague, “change order hell”, and fractured relationships.
Project sprints are also problematic because it misaligns the incentive between clients and agencies. Agencies want to spend more time, while clients, less. And there is rarely a commitment by the agency to achieve certain targets within a fixed timeline.

Expertise

Most agencies in the world are generalists; they are “interdisciplinary” or “full service” agencies who do everything and work with anyone. This usually means they are learning on the job, on your dime.
Consider that the most difficult problems of the world are always tackled by experts. This is why we have a narrow positioning and a deep expertise in travel and hospitality. An expertise driven practice is more efficient, and the work is more effective. We can quickly see the patterns in the noise.

Value based pricing/flat fees

With knowledge work, there is little correlation between the time spent and the quality of the outcome. Time-based billing can create an adversarial relationship between the client and agency because it’s beneficial for the agency to spend more time, and vice versa. The incentives are misaligned. So in most instances we charge based on the value provided, rather than the time spent.
After all, we are not here to sell time; we are here to create value for your organization. We believe this is a more equitable and optimal way for both parties to operate in the relationship.

Agile, iterative, long-term

Change is a constant in technology. To be effective, the work also needs to change. Hence our development workflow is agile, whereby requirements and solutions evolve through collaboration.
Our approach to digital marketing is also iterative, as we adjust and fine-tune based on monthly reporting and more frequent analysis. Our workflows are always in flux — for the better — in the service of delivering the greatest impact.

Our approach

We believe that a paid diagnostic approach allows for accurate scoping, better outcomes, and happier relationships. Without an in-depth diagnostic and audit, budgets are only a guess. This leads to clients committing to a large budget with a scope that is too vague, “change order hell”, and fractured relationships.
Project sprints are also problematic because it misaligns the incentive between clients and agencies. Agencies want to spend more time, while clients, less. And there is rarely a commitment by the agency to achieve certain targets within a fixed timeline.

Expertise

Most agencies in the world are generalists; they are “interdisciplinary” or “full service” agencies who do everything and work with anyone. This usually means they are learning on the job, on your dime.
Consider that the most difficult problems of the world are always tackled by experts. This is why we have a narrow positioning and a deep expertise in travel and hospitality. An expertise driven practice is more efficient, and the work is more effective. We can quickly see the patterns in the noise.

Value based pricing/flat fees

With knowledge work, there is little correlation between the time spent and the quality of the outcome. Time-based billing can create an adversarial relationship between the client and agency because it’s beneficial for the agency to spend more time, and vice versa. The incentives are misaligned. So in most instances we charge based on the value provided, rather than the time spent.
After all, we are not here to sell time; we are here to create value for your organization. We believe this is a more equitable and optimal way for both parties to operate in the relationship.

Agile, iterative, long-term

Change is a constant in technology. To be effective, the work also needs to change. Hence our development workflow is agile, whereby requirements and solutions evolve through collaboration.
Our approach to digital marketing is also iterative, as we adjust and fine-tune based on monthly reporting and more frequent analysis. Our workflows are always in flux — for the better — in the service of delivering the greatest impact.

Different roads, same destination

Meet our team.

Our Vancouver-based team is made up of folks from all over the world. We’re proud to be an organization that promotes diversity, inclusion and a passion for travel.

Andreanna Mazereeuw

President

Stephen Saugestad

Principal

Casey Waugh

Director of Growth

Christine Bhatt

Director of Finance

Lynn Summers

Director of Client Services

Stefan Girard

Director of Technology

Karina Gill

Creative Director

Jasmin Bruehl

Hospitality Partnerships Lead

Laura Wrubleski

Lead Designer

Elena

Elena Vvedenskaya

Digital Strategy Accounts Lead

Pavla Sergiienko

Pavla Sergiienko

Digital Strategy Lead

Martin Glegg

Creative Director
Wallop Film

Matthew Dix

Director of Photography
Wallop Film

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