The State of Mobile + Travel

Kristen Poskitt, March 3, 2017

The typical path from research → engagement → purchase has been completely disrupted by smartphones. Hoteliers are now faced with a quickly evolving channel to find and convert new guests.

Read More

3 Key Takeaways from the Q3 Google Partners Connect

Kristen Poskitt, September 29, 2016
Digital MarketingMicro-momentsMobile

The key theme of the Partners Connect presentation was mobile. Insights included consumer behaviour, micro-moments, and the opportunities with mobile experiences. We’ve summarized the 3 most compelling takeaways and relevant resources.

Read More

Five Lessons from the Google Performance Summit

Kristen Poskitt, May 31, 2016
Digital MarketingMobileStrategy

A global audience of marketers attended or watched the livestream of the Google Performance Summit on May 24 2016.

Read More

Digital Marketing Trends for Luxury Hotels in 2015

Ryan Clarke, March 31, 2015

Each year, we compile a list of digital marketing trends for luxury hotels. With the end of 2014 being as busy as it was, it must have slipped our mind.

Read More

HSMAI Digital Strategy Conference Notes: Responsive Design Panel

Ryan Clarke, March 4, 2014

This post is meant to summarize the discussion in New York last week. I was invited to be part of a panel on Responsive Design for Hotels with Andy Kauffman, VP of Global eCommerce Marketing at Marriott International, and Brian Estep, VP Sales at buuteeq. The panel was led by Michael Bennett, VP Marketing at KSL Resorts, who did a great job of asking good questions and keeping the discussion moving.

Read More

14 web trends for luxury hotels in 2014

Ryan Clarke, October 18, 2013

This post could have been titled “14 web trends for boutique, independent, luxury, exclusive, art hotels, resorts, escapes, spas, camps, cabins, excursions, and yurts.” But you have to draw the line somewhere. And despite (or perhaps because of) its ambiguity, “luxury” is still a relevant word.

Read More

Designing Responsively

Stephen Saugestad, April 18, 2013

There are plenty of great articles about responsive design, so I don’t intend on repeating what’s already out there. But I’m finding there’s a lack of material geared for people outside of the web industry.

Read More

3 Days in Dubai: Looking Back on the Luxury Hospitality Summit

Ryan Clarke, January 23, 2013
HospitalityMobileSocial MediaStrategy

After back-to-back red-eye flights, I found myself in Dubai for 3 days. I would have stayed longer, but Canadians are on a short leash due a disagreement between Air Canada and Emirates Airlines. Travelling alone inevitably leaves ample time for good old-fashioned tourism.

Read More

Luxury Hospitality and the Social Mobile Web

Ryan Clarke, October 31, 2012
HospitalityMobileSocial MediaStrategy

Social is a highly effective marketing channel for hotels; no marketer worth his or her salt will tell you otherwise. Social is even more effective for boutique, luxury hospitality brands. However, by the same token, social can be exponentially more destructive to luxury brand equity if not handled properly.

Read More

Mobile – Part II

Stephen Saugestad, April 13, 2012

When we wrote the original article, we were talking about 1.4 billion mobile subscribers in the world. In a span of almost 3 years, we’re now at 6 billion.

Read More

The Mobile Web: Taming the Beast

Geoff Agnew, February 8, 2010

It’s no secret that recent advances in mobile devices have dramatically changed the way people use the internet.

Read More