True western luxury nestled under the Big Sky

The Ranch at Rock Creek operates year-round and offers guests gourmet cuisine, premium beverages, extensive seasonal activities, relaxing spa services, evening entertainment, and luxury accommodations. The resort has earned the accolade of the world’s only Forbes Travel Guide Five-Star guest ranch, and is also a founding member of National Geographic’s Unique Lodges of the World collection.

The Wallop team designed and built a custom responsive website and continues to manage a tailored digital marketing program that amplifies website conversions.

Seating area inside a wooden cabin at The Ranch At Rock Creek

The Challenge

The Ranch at Rock Creek is, all at once, wild adventure and perfect luxury. They needed a website that accurately conveyed the property’s history and impressive setting, increasing exposure and visibility to elevate brand equity. In addition, they wanted to deliver a guest experience on the digital side that was commensurate to the ease and high standard of care delivered at the property.

The digital marketing was fragmented and suffered from poor performance. When we started, there were virtually no bookings coming from the brand website. Our job would be to design and build a digital marketing program from the ground up, implement tracking, data modeling, and analytics for the new website, and execute this plan on a monthly basis to improve performance and drive online bookings.

Stirrups and horseback riding equipment hanging up at The Ranch At Rock Creek
A rodeo and crowds at The Ranch At Rock Creek

The Results

To gain a deeper understanding of the mindset of the luxury traveler, Wallop conducted research into The Ranch at Rock Creek’s primary target market. The insights gained provided a deeper understanding of the target luxury guest, their travel motivations, and trip searching/booking behaviour. Ultimately, these insights helped inform an integrated Digital Strategy leveraging content marketing, SEO, social media, and digital advertising.

Next, Wallop developed an elegant, responsive and user-intuitive website. Fresh and optimized content was written to connect with and inspire the luxury traveler. Search and display campaigns were created in alignment with the overall organizational marketing goals.

Feedback provided by guests and the team at the metrics indicate the digital marketing efforts have significantly increased the exposure of the property and their brand, and that the website now truly represents the all-inclusive luxury character of the resort.

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